Privacy Policy

Background

Impactable understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.impactable.co.uk, and will only collect and use personal data in ways described here, consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested at <<insert point(s) at which acceptance is requested>>.

Information About Us

• Website: www.impactable.co.uk
• Owner: Impactable Ltd (trading as Impactable), designed and operated by Pixel Media Group Ltd
• Registered Company: England and Wales, Company Number: 136915008
• Registered Address: 37th Floor, One Canada Square, Canary Wharf, London E14 5AA
• Main Trading Address: 37th Floor, One Canada Square, Canary Wharf, London E14 5AA
• Email: info@impactable.co.uk
• Telephone: 02045769812
• Regulated By: Information Commissioner’s Office (ICO) for data protection purposes

What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.

What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier.’

In simpler terms, personal data includes any information that enables you to be identified, such as your name and contact details, as well as identification numbers, electronic location data, and other online identifiers.

What Are My Rights?

Under the Data Protection Legislation, you have the following rights:

1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.
2. The right to access the personal data we hold about you. Part 9 will tell you how to do this.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
4. The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 10 to find out more.
5. The right to restrict processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to withdraw consent. This means that if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
8. The right to data portability. If you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided above.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns, so please contact us first, using the details above.

What Personal Data Do You Collect and How?

We do not collect personal data from you except as described here:

• We do not place cookies on your computer or device, nor use any other means of data collection.

• Our Site collects certain information automatically, including your IP address, the type of browser you are using, and certain other non-personal data about your computer or device, such as your operating system type or version, and display resolution.

• If you send us an email, we may collect your name, email address, and any other information you provide. We are the data controller responsible for such personal data under the Data Protection Legislation.

• Lawful Basis for Processing:

  • Article 6(1)(f) of the GDPR allows us to process personal data when it is necessary for our legitimate interests, such as the proper operation and functionality of Our Site.
  • If you contact us, our lawful basis for using your personal data will be Article 6(1)(a) of the GDPR, which allows us to use your personal data with your consent for a specific purpose.

How Do You Use My Personal Data?

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times.

If you contact us and we obtain your personal details from your email, we may use them to respond to your email. The other technical data referred to above is necessary for the technical operation of Our Site and will not normally be used to identify you personally.

Any emails containing personal data will be deleted no later than 3 weeks, and no other personal data will be retained longer than necessary.

We will not share any of your personal data with third parties, except for storage on an email and/or web hosting server.

How and Where Do You Store My Data?

We only store your personal data in the UK, ensuring it is fully protected under the Data Protection Legislation.

• Data Protection Measures:
  • Limiting access to personal data to those employees, agents, contractors, and other third parties with a legitimate need to know, ensuring that they are subject to duties of confidentiality.
  • Procedures for dealing with data breaches (accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access) include notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

Do You Share My Personal Data?

We will not share any of your personal data with third parties, subject to the following exceptions:

• If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way as specified in this Privacy Policy.
• In some limited circumstances, we may be legally required to share certain personal data if we are involved in legal proceedings, complying with legal obligations, a court order, or the instructions of a government authority.

If any personal data is transferred outside of the EEA, we will take suitable steps to ensure it is treated just as safely as it would be within the UK and under the Data Protection Legislation.

How Can I Access My Personal Data?

If you want to know what personal data we hold about you, you can ask us for details of that data and a copy of it (where any such data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 10. A Subject Access Request Form is available for you to use. You do not have to use this form, but it makes it easier for us to respond to your request as quickly as possible.

There is normally no charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, repetitive requests), a fee may be charged to cover our administrative costs.

We will respond to your subject access request within 10 working days and no more than one month from receiving it. In some cases, particularly if your request is complex, it may take up to three months from the date we receive your request. You will be kept fully informed of our progress.

How Do I Contact You?

To contact us about anything related to your personal data and data protection, including to make a subject access request, please use the following details for the attention of the Data Protection Officer:

• Email: info@impactable.co.uk
• Telephone: 02045769812
• Postal Address: Same as above

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary if the law changes or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to stay updated.

Last updated: 23/10/2024